At Mobile Technology Solutions, we pride ourselves on providing a range of convenient services tailored to your needs. Whether you prefer in-shop or on-site assistance, remote support, or home tech installations, we’ve got you covered.
In-Shop Services
At our facility, we provide top-quality repairs at a competitive hourly rate of $89.99. While most of our repairs are typically completed within 1-3 hours, it’s important to note that some complex cases may require additional time. Our priority is to ensure your satisfaction while keeping the cost of repairs as affordable as possible.
While our in-shop services are designed to be cost-effective, it’s important to understand that they may not guarantee fast turnaround times. We strive to deliver efficient solutions, but certain repairs may take longer depending on the nature of the issue. Rest assured, our team will keep you informed throughout the process, providing updates on the estimated completion time.
In-Shop Service Check-in Policy
To ensure efficient and reliable service, we have a straightforward check-in policy in place. When you bring your PC for repair, we kindly request a deposit of 1 hour of our labor plus tax. This deposit serves as a diagnostic fee, which will be deducted from the total cost of the repair if you decide to proceed with the service after we identify the issue. It is important to note that this deposit is non-refundable if repairs are not approved, as it is used to compensate the technician who diagnosed your problem.
We understand that transparency is crucial in our interactions with customers. By charging a diagnostic fee upfront, we can allocate resources to properly assess and diagnose your device’s condition. Our technicians invest their expertise and time to accurately identify the underlying problem, ensuring that we can provide you with an informed and reliable solution.
Should you choose to proceed with the repair, the deposit will be applied to the overall cost, making the process seamless and efficient. If, for any reason, you decide not to move forward with the repairs, we appreciate your understanding that the diagnostic fee covers the valuable expertise and effort invested by our technician in evaluating your device.
At our company, we are committed to delivering exceptional service and maintaining transparency in our policies. We value your trust and will keep you informed at every step of the process, ensuring that you are empowered to make informed decisions regarding your device’s repair.
On-Site Service
At Mobile Technology Solutions, our commitment to convenience is reflected in our On-Site Service. Since 2005, we have been providing mobile support to local businesses and residences. We understand that it can be inconvenient and time-consuming to disconnect and transport your devices for repairs. That’s why we bring our expertise directly to your location.
Our on-site service is not limited to just repairs. Many local businesses rely on us as their trusted off-site IT department. By partnering with us, these businesses can eliminate the need to maintain a dedicated IT staff, saving valuable resources and ensuring that their technology infrastructure is in capable hands.
We prioritize efficiency and understand the importance of minimizing downtime for our clients. That’s why we offer same-day appointments whenever possible, aiming to get you back up and running as soon as possible. Our dedicated team of professionals will arrive at your location promptly and provide swift and effective solutions to address your technology needs.
Our On-Site service pricing is as follows: We charge a flat fee of $199.99 for the initial visit, which includes 1 hour of service. Should your IT needs require additional time, you have the option to purchase additional hours at $99.99 per hour.
With our On-Site Service, you can enjoy the convenience of having our skilled technicians come to you, whether it’s at your office or residence. We handle a wide range of IT-related tasks, including repairs, troubleshooting, software installations, network setups, and more. Our goal is to provide you with a seamless experience and ensure that your technology is working optimally.
Let us take the hassle out of managing your IT needs. Contact us today to schedule an on-site appointment and discover how our mobile service can benefit you and your business.
Home Technology Installs
Are you feeling overwhelmed by the thought of installing your new video doorbell or security camera system? Don’t worry, we’re here to assist you! At MTS, we offer home technology installation services that make setting up your new devices a breeze.
Whether you’ve received a video doorbell, security camera system, or any other home technology device, our skilled technicians can help you get it up and running smoothly. We understand that setting up these systems can be complex and time-consuming, which is why we’re here to lend a hand.
Our home technology installation services are offered under the same pricing as our regular On-Site service. This means that you can take advantage of our expertise and have your new tech installed without any hassle. Let us handle the unboxing, setup, and configuration, so you can start enjoying the benefits of your new devices right away.
Our experienced team will ensure that your home technology is installed correctly and integrated seamlessly with your existing systems. We take pride in our attention to detail and commitment to providing exceptional service to our customers.
Don’t let the installation process hold you back from enjoying your new devices. Contact us today to schedule a home technology installation appointment and let us take care of the setup for you. It’s time to unbox that new tech and start enjoying its benefits in no time!
Expected Repair Timeline & Emergency Support
At MTS, we operate on a queue-based system, handling repairs on a first-come, first-served basis. On average, our repairs are completed within 3-5 business days. However, it’s important to note that if special order parts are required, this may extend the overall repair timeline. Rest assured, we strive to provide timely and efficient service while ensuring the highest quality of workmanship.
In addition to our standard repair services, we understand that emergencies can arise, demanding immediate assistance. We are pleased to offer emergency repairs specifically tailored to address urgent needs. Our team of skilled technicians is dedicated to resolving critical issues promptly and efficiently.
For those requiring immediate attention, we offer expedited service to get your device on our repair bench the same day. Please note that a rush fee of $99.99 applies for this expedited service. This fee is applicable to all our clients, including shop, business, and residential customers, ensuring that urgent repair needs receive the prompt attention they deserve.
Whether you require a regular repair within our expected timeline or emergency support, our commitment to providing exceptional service remains unwavering. We value the trust you place in us to handle your technology needs, and we are here to ensure that your devices are functioning optimally.
Remote Assistance
In addition to our in-shop and on-site options, we also provide remote assistance and back-up services. With remote assistance, we can securely access your device from our location and provide troubleshooting and support without the need for an on-site visit. When your device is booting and able to connect to the internet, remote assistance can be not only the most cost-effective option but also the most convenient. It allows us to efficiently address your technology issues while minimizing any disruptions to your workflow.
Our remote assistance services are billed at a rate of $89.99 per hour and charged in increments of a quarter hour. There is a minimum charge of half an hour for each session. This transparent pricing structure ensures that you only pay for the time and assistance you need, providing you with flexibility and cost-effectiveness.
Whether you require remote assistance for software troubleshooting, system configuration, or general technical support, our skilled technicians are ready to assist you remotely and resolve your issues efficiently.
Back-Up Services
Our back-up services are designed to safeguard your important data and ensure its easy recovery in the event of any unforeseen events. We understand the value of your digital assets and take proactive measures to protect them, giving you peace of mind. We offer a range of back-up solutions, including internal, external, and cloud-based options, tailored to meet your specific needs. Whether you prefer the convenience and accessibility of cloud storage or the added security of local backups, we have the expertise to implement the right solution for you. Rest assured that your data will be securely backed up, allowing you to focus on your work with confidence.
Contact Us
We’re here to assist you! If you have any questions about our services or would like to schedule an appointment, please don’t hesitate to reach out to us.
Phone: Call us at 513-874-3306 to speak with one of our knowledgeable team members. We’re available during our business hours to provide you with the information and support you need.
Email: You can also email us at mts@mtsloc.com. Feel free to send us a message, and we’ll get back to you promptly to address your inquiries or assist with scheduling an appointment.
At MTS, we value your time and aim to provide excellent customer service. Whether you prefer calling or emailing, we’re ready to help you find the solutions you need for your technology needs.
We look forward to hearing from you and being of assistance!